Galson Experts are vetted for their expertise, experience and talent. They sign a commitment to excellence and believe in helping your business at the highest level possible. 

Each session takes place online on a preferred video platform. If you have a preference, please let your expert know otherwise the session will be on Zoom, Teams, or Google Meet, depending on the expert's preference. 

Yes, however, multiple hours would require a consulting engagement. Email hello@galson.com for more information on how to turn your call into a consulting engagement. You will still receive the protections afforded to you by the network and we will handle payment details. 

While we do not offer refunds, if you have a problem where an expert doesn't show for their video session (things happen) or you aren't satisfied with the value received from your session, please email hello@galson.com and we will work with you until you are satisfied. 

We understand that things come up and there may be times where you need to reschedule. We ask that you limit your reschedules or cancellations. Your expert has dedicated and agreed upon a time that is to your direct benefit, so it's important to have mutual respect of each other's time. 

Absolutely! Recording your session is a great way to archive and reflect on the insights you receive from your Galson Expert Network expert.